Frequently Asked Questions - All FAQs

Please select your question category

To view your booking history, log into the site using the login details you setup up when registering for an event for the first time (these are also sent to you by email after registration).

After logging into the site, your booking history will display. 

Log into the site. Your booking history will be displayed.

Click on the event you would like to edit your booking for. Edit your booking and click 'Save' 

Your booking will be updated.

Log into the site, your booking history will display, click the 'Cancel' button

(Note: Each event will have a cancellation deadline, after this date you will not be able to cancel your booking event from your booking history you will need to contact the course/event provider.

Cancellations are subject to the Terms and Conditions

(Note: the system sends the programme by email when you book onto an event).

You can also view it by viewing the event details on the site by clicking the 'Details' button, from here you can view the full details of the event. 

To use a discount coupon, enter the coupon code in the payment section when registering for an event (IMPORTANT: ensure the correct Coupon code is entered - otherwise the system will return an error). The system will automatically apply the coupon discount to the event. 

Note: All coupons have expiry dates associated with them, once the expiry date has been reached, the coupon can no longer be used. Some coupons can only be used a set number of times, or by identified registered users. 

The system automatically sends an invoice for the event by email when you register for an event.

Should you need to a download a copy of the invoice (for example the email might have been deleted by mistake) you can download it from your booking history. 

Log into to the site to access your booking history. 

Please forward the email containing the invoice to your Business/ Finance Manager. 

Send payment via our bank account .

BACS Payment Details are included on the invoice automatically sent by the system when a booking is made. 

IMPORTANT

Remember to include the Invoice Number: for example INVOICETSP00012

We do not currently accept online payments.

Please pay via BACS, details are included on the invoice the systems sends.

Please check your SPAM / JUNK / CLUTTER  folder in your email. 

You may wish to check the email address you used to book an event (if this is incorrect or spelt incorrectly you will not receive a booking confirmation email). 

You can update your email address by logging into the site, viewing your booking history an updating it. 

You can recover your Username or Password by clicking the relevant links in the 'Login' form on the site. 

Log into the site from the 'Login' form using the login details you setup up when registering for an event for the first time.

Note: You will only have a login account if you have registered for an event on the site. 

No - you do not need to enter your full contact details every time you book on an event.

After you have registered for an event for the first time, the system will automatically create a user account for you.

The details will be sent to the email address you used when you registered, provided you use this account each time you book onto an event you will not need yo enter your contact details, the system will remember them and will automatically fill these details in your for you. 

Yes - it is possible to make a booking on behalf of others. You will need to select the 'Register Group' button for the event you wish to book places on. (Note: Some events may offer a group delegate rate) 

The system will prompt you to enter the number of group members. 

Enter the information for each group member (you will need to enter the full contact details of the first delegate) booking. For all subsequent group members you will only ned to enter their name, organisation and email address. 

NEW USERS

If you haven’t booked onto an event on the Portal before - on the booking form enter your details in the  ‘New User? Please Register Section’ enter your details to book onto the event.


Note: You will not have a Portal User account until you have registered on your first event.

EXISTING USERS

If you have booked onto an event on the Portal in the past go to the ‘Existing user? Please login’ section, enter the Username and Password you submitted when you first registered on an event through the Portal.  (If you have forgotten these you can recover your details by using the ‘Forgotten Password/Username’ links below the login form on the homepage. 

IMPORTANT

In order to book onto an event, you must agree to the Portal’s Privacy Policy (you can view this by clicking on the ‘Privacy Policy’ link. 


You must also agree to the Terms and Conditions of the provider (these can be viewed by clicking on the ‘Terms and Conditions’ link.  

After clicking ‘Process Registration’ the Portal will display a page confirming your booking. Additionally you will receive an email confirming your booking (provided you entered a valid email address).   

 

NOTE: 

If this is the first time you have registered on the Portal, you will also receive a second email confirming your Portal User account has been set up (We do not send your account details). You can use this account to log into the Portal to view and manage your bookings via the ‘My CPD’ menu (you will only see this menu if you are logged in). This account will also allow you to register without having to enter your full details each time you wish to book onto an event. 

EVENT ENQUIRIES

The CPD Portal provides an advertising platform to organisations wishing to promote their CPD – it does not manage event bookings. All enquiries regarding a provider’s event should be sent to the ‘Event Provider’, you can do this by clicking on the ‘Contact Provider’ menu.

Select the provider you wish to contact from the list of providers and complete the provider's contact form. 

To use a discount coupon, enter the coupon code in the payment section when registering for an event (IMPORTANT: ensure the correct Coupon code is entered - otherwise the system will return an error). The system will automatically apply the coupon discount to the event. 

Note: All coupons have expiry dates associated with them, once the expiry date has been reached, the coupon can no longer be used. Some coupons can only be used a set number of times, or by identified registered users. 

Our Providers

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